Shipping policy

Shipping

Aurenavelle
Dirk Spiegel
Schrankgasse 5, 99084 Erfurt, Germany
Email: info@aurenavelle.store
Phone: +49 361 6540280

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Sideboards and cabinets

Sideboards, buffets, glass cabinets and vitrines are heavy and ship flat-packed or part-assembled on a pallet; accessories ship by parcel. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled. An adult assembles each item on a level floor; a tall cabinet or vitrine is anchored to the wall against tipping, and glass is handled with care. Care oil, glass care, felt pads, LED kits and anti-tip straps ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.